Terms of Service

Last updated: August 4, 2026

These Terms of Service ("Terms") govern your use of the services provided by Built Local Sites ("we," "us"), a service of RG Holdings. By purchasing or using our services, you agree to these Terms.

1. The service

Built Local Sites provides:

• A professionally built website for your trade business, hosted and maintained by us, including ongoing edits and updates.
• Sarah, an AI receptionist, that answers calls to your forwarded number 24/7, gathers job details, and books appointments into your connected calendar (Google Calendar in real time; Outlook and Apple Calendar are also supported).
• Booking notifications sent to you by text when a job is scheduled.

2. Fees

• Everything bundle: $249 per month.
• À la carte: AI Receptionist $199 per month; Website only $129 per month.
• One-time setup fee: $548, waived if you start within 24 hours of your demo.

Fees are billed monthly in advance. Prices may change with at least 30 days' notice; changes never apply retroactively to a paid period.

3. No contract; cancellation

There is no long-term contract. You may cancel at any time. If you cancel, your website stays live and Sarah keeps answering through the end of your current paid period, after which service ends. No refunds are owed for partial months, and no cancellation fees apply.

4. AI disclosure

Sarah is an artificial-intelligence assistant, not a human being. She does not represent herself as human and identifies herself as an assistant when a caller asks. You agree not to instruct or configure Sarah to claim she is human.

5. Your responsibilities

• Provide accurate business information (services, prices, hours, service area) and keep it current.
• Ensure you have the right to use any content, photos, and phone numbers you give us.
• Maintain your own licenses, insurance, and legal compliance for your trade.
• Review booked appointments; you remain responsible for confirming and performing the work.

6. Calendar access

To avoid double-booking, Sarah reads only free/busy availability from your connected calendar and creates new events with your authorization. See our Privacy Policy for details. If your calendar is unreachable, Sarah stops offering same-day slots rather than guessing.

7. Service availability

We work to keep the website and Sarah available at all times, but we do not guarantee uninterrupted service. Telephone networks, calendar providers, and hosting infrastructure are operated by third parties and may experience outages beyond our control.

8. Intellectual property

You own your business content (your name, logo, photos, and text you supply). We own the underlying site templates, code, and the Sarah service. While your subscription is active, you have a license to use the site we build for you.

9. Limitation of liability

To the maximum extent permitted by law, Built Local Sites and RG Holdings will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost business opportunities — including missed calls, missed bookings, scheduling errors, or downtime — arising out of or related to the services. Our total aggregate liability for any claim will not exceed the amounts you paid us in the three (3) months before the event giving rise to the claim. The services are provided "as is" without warranties of any kind, express or implied.

10. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your business operations, the work you perform for customers, or content you provide to us.

11. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Florida, and you consent to their jurisdiction.

12. Changes to these Terms

We may update these Terms from time to time. The date above reflects the latest version. Continued use of the services after changes take effect constitutes acceptance. Material changes will be communicated to active customers by email.

13. Contact

Questions about these Terms? Email [email protected].